Refund and Return Policy for CosmicStarReader
At CosmicStarReader, we are committed to ensuring satisfaction with our digital astrology services, including personalized horoscopes, birth chart readings, and astrological predictions. Please read our Refund and Return Policy carefully to understand how we handle returns and refunds for our services.
Digital Products:
Given the nature of digital services and products, we do not offer returns. Our offerings are personalized and instantly delivered to you, making them non-returnable and non-refundable once the order is processed and the product is sent.
Cancellation Policy:
You may cancel your service subscription with CosmicStarReader at any time. However, please note that cancellations will take effect from the next billing cycle. We do not provide refunds or credits for partial-month subscription periods.
Refund Eligibility:
While we cannot accept returns of our digital products, we may offer refunds in the following specific circumstances:
- Non-Delivery of Product: If, due to technical issues, you do not receive the product within 24 hours of purchase, please contact us with your transaction details. Upon verification, we will re-send the product or issue a refund.
- Major Defects: Although all our digital products are thoroughly checked before release, unexpected errors may occur. Such cases will be handled on a case-by-case basis. If a defect is confirmed and we cannot correct it within a reasonable time, you are entitled to a full refund.
- Product Not As Described: If the purchased product is significantly different from its description or preview, you can submit a refund request within 7 days of purchase. We will compare the product with its description, and a refund will be issued if the discrepancy is acknowledged.
Refund Process:
To apply for a refund, please contact our customer support team with your order details, including transaction ID, purchase date, and the issue encountered. Our team will review your request and respond within 3 business days.
Exceptions:
Subscription fees for certain services, such as the Daily Horoscope Subscription, are non-refundable due to the personalized and immediate nature of the content provided.
Contact Information:
For any questions or concerns regarding our Refund and Return Policy, please contact us at [your contact email/phone number]. Our customer support team is available to assist you.
Policy Updates:
CosmicStarReader reserves the right to modify this Refund and Return Policy at any time. Any changes will be effectively immediately upon posting on our website.